PREVAIL (formerly Women’s Center – Youth & Family Services) is pioneering restoration and elevating voices of advocacy, idealism, and leadership for victims of domestic violence, sexual assault, and the aftermath of such victimizations, including youth homelessness and human trafficking/sexual exploitation. For more than five decades, PREVAIL has been providing safety, compassion, and respect as we educate, empower and advocate for individuals, families, and young people.

Our vision is to create opportunities for hope, healing, and growth by breaking intergenerational cycles of violence and abuse. Join our team and be part of building a safer community.

Position Description:

The General Case Manager is a full-time, non-exempt position that provides a safe, supportive environment while helping clients access the services and resources they need to regain stability and safety. This position is primarily responsible for engaging families and connecting them with resources and services to build resilience against risk factors, learn skills to improve family dynamics, alleviate stressors within the family unit, and more.

The General Case Manager works directly with Program Managers or Coordinators to ensure effective interventions for client cases and/or to address obstacles and barriers clients may be facing. General Case Managers will also provide a range of clerical and administrative duties, including but not limited to covering the reception area, greeting office visitors, handling incoming communications, managing files, updating paperwork and other documents, and performing other general office and clerical duties. The General Case Manager Program may focus on one area of responsibility, based on community and program needs and contract/funding source requirements.

Duties/Responsibilities:

Direct Services – Provide quality, trauma-informed advocacy to support the following client or program needs:

• Conduct confidential and empathetic assessments to understand the client’s immediate needs, history of victimization, and current safety situation.
• Connect clients to medical care, mental health services, housing options, employment training, financial resources, and other support services. Provide referrals for legal aid, trauma recovery, and substance abuse counseling to support long-term stability and independence.
• Provide advocacy, which may include acting as a liaison between the client and service providers and supporting clients in navigating complex systems, such as legal systems, social services, and healthcare.
• Provide crisis intervention, which may include immediate assistance in times of crisis, including domestic violence, sexual assault, homelessness, mental health emergencies, and related situations.
• Continue to meet with clients regularly to ensure they are progressing toward their goals, receiving the right services, and staying safe.
• Identify and address any barriers clients may face in accessing services, including transportation, childcare, and language barriers.
• Document all client interactions, services provided, and progress made while adhering to confidentiality and ethical standards.
• Maintain a network of communication, collaboration, and cooperation between medical treatment facilities, law enforcement agencies, Victim Witness, and other partners.
• Handle challenging client situations and other related tasks.
• Participate in and attend regular ongoing trainings.
• Initiate and/or maintain communication with community partners, as needed and directed by the Program Coordinator or other leadership members.
• Use conflict resolution and de-escalation skills as necessary to maintain a healthy and neutral environment.
• Community Engagement: Represent the agency at internal and external events including, but not limited to, program partnerships, funder/contract reporting meetings, multi-disciplinary team meetings, etc.; may provide educational presentations to a variety of community-based organizations and/or partners.

Administrative

• Execute comprehensive and detailed documentation, and perform other administrative tasks, as necessary, to support both program operations and role responsibilities.
• Provide administrative support by handling document preparation, data entry, and office organization.
• Manage office supplies, maintain files and calendars, and oversee the distribution of incoming and outgoing mail.

Required Skills/Abilities:

• Must support PREVAIL’s mission and be dedicated to eliminating domestic violence, sexual assault, human trafficking, and youth homelessness, in addition to supporting the fundamental values of both feminism and the social work profession, including the worth, dignity, and uniqueness of all persons as well as their rights and opportunities.
• Successful completion of Victim Assistance Training within six months of hire.
• Fingerprint clearance is required.
• Experience in working with children, adolescents, and families/adults.
• Reliability and consistency with attendance and punctuality.
• Ability to work effectively with individuals from diverse backgrounds and cultures, and awareness of and sensitivity to the cultures represented in San Joaquin County.
• Ability to productively work both autonomously and as a team member.
• Complex problem solving: identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and, at times, stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to effectively communicate and work with key stakeholders, including but not limited to government partners, community and individual supporters, executive leadership, and the Board of Directors.

Education and Experience:

• High School Diploma/GED.
• Bachelor’s degree in related field preferred or equivalent years of experience.
• Experience shall be verified as having been performed as a paid or volunteer staff person whose duties required direct supervision.
• Reliable transportation, valid California Driver’s License, and proof of insurance.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to ascend and descend up to three flights of stairs throughout a typical workday.

About Employer:

PREVAIL is an equal opportunity employer and hires and promotes employees regardless of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. PREVAIL strives to be culturally competent, responding respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, and religions in a manner that recognizes, affirms, and values the cultural differences and similarities and the worth of individuals, families, and communities and protects and preserves the dignity of each person.

Additionally, PREVAIL is an at-will employer. Employees, as well as the agency itself, are free to terminate employment status at any time, with or without reason. Although PREVAIL may choose to terminate employment for cause, cause is not required.

PREVAIL is a highly established nonprofit organization funded by a variety of federal, state, and local government agencies, foundation grants and individual supporters. The continuation of programs, and therefore employment positions, may be contingent upon continued receipt of these or alternative funding sources.

Position Summary:

Title: General Case Manager

Status: Full-Time, Non-Exempt